{"id":66831,"date":"2022-05-30T14:13:07","date_gmt":"2022-05-30T14:13:07","guid":{"rendered":"https:\/\/assignmenttutors.net\/blog\/for-njosh-only-information-systems-homework-help\/"},"modified":"2022-05-30T14:13:07","modified_gmt":"2022-05-30T14:13:07","slug":"for-njosh-only-information-systems-homework-help","status":"publish","type":"post","link":"https:\/\/assignmenttutors.net\/blog\/for-njosh-only-information-systems-homework-help\/","title":{"rendered":"For njosh only | Information Systems homework help"},"content":{"rendered":"

Answer the questions to the case studies below completely.<\/p>\n

\n\n\n\n\n\n\n\n\n\n\n
Petrie\u2019s Electronics Case Questions Solutions (Chapter 8)\u00a0<\/strong><\/th>\nPoints<\/strong><\/th>\n<\/tr>\n<\/thead>\n
1. Using the guidelines from this chapter and other sources, evaluate the usability of the page design depicted in Figure 8-1.<\/td>\n5<\/td>\n<\/tr>\n
2. Chapter 8 encourages the design of a help system early in the design of the human interface. How would you incorporate help into the interface as shown in Figure 8-1?<\/td>\n5<\/td>\n<\/tr>\n
3. Describe how cookie crumbs could be used in this system. Are cookie crumbs a desirable navigation aid for this system? Why or why not?<\/td>\n5<\/td>\n<\/tr>\n
4. The page design depicted in Figure 8-1 links to an Order History page. Sketch a similar layout for the Order History page, following guidelines from Chapter 8.<\/td>\n5<\/td>\n<\/tr>\n
5. Describe how the use of template-based HTML might be leveraged in the design of the No Customer Escapes system.<\/td>\n5<\/td>\n<\/tr>\n
Total<\/strong><\/th>\n25<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Designing the Human Interface<\/strong><\/p>\n

Jim Watanabe, project director for the \u201cNo Customer Escapes\u201d customer loyalty system for Petrie\u2019s Electronics, walked into the conference room. Sally Fukuyama, from marketing, and Sanjay Agarwal, from IT, were already there. Also at the meeting was Sam Waterston, one of Petrie\u2019s key interface designers.<\/p>\n

\u201cGood morning,\u201d Jim said. \u201cI\u2019m glad everyone could be here today. I know you are all busy, but we need to make some real progress on the customer account area for \u2018No Customer Escapes.\u2019 We have just awarded the development of the system to XRA, and once all the documents are signed, they will be coming over to brief us on the implementation process and our role in it.\u201d<\/p>\n

\u201cI\u2019m sorry,\u201d Sally said, \u201cI don\u2019t understand. If we are licensing their system, what\u2019s left for us to do? Don\u2019t we just install the system and we\u2019re done?\u201d Sally took a big gulp of coffee from her cup.<\/p>\n

\u201cI wish it was that easy,\u201d Jim said. \u201cWhile it is true that we are licensing their system, there are many parts of it that we need to customize for our own particular needs. One obvious area where we need to customize is all of the human interfaces. We don\u2019t want the system to look generic to our loyal customers\u2014we need to make it unique to Petrie\u2019s.\u201d<\/p>\n

\u201cAnd we have to integrate the XRA system with our own operations,\u201d added Sanjay. \u201cFor example, we have to integrate our existing marketing and product databases with the XRA CRM (see\u00a0PE Figure 6-2<\/a>). That\u2019s just one piece of all the technical work we have to do.\u201d<\/p>\n

\u201cWe\u2019ve already done some preliminary work on system functionality and the conceptual database,\u201d Jim said. \u201cI want to start working on interface issues now. That\u2019s why Sam is here. What we want to do today is start work on how the customer account area should look and operate. And Sally, the customer loyalty site is a great opportunity for marketing. We can advertise specials and other promotions to our best customers on this site. Maybe we could use it to show offers that are only good for members of our loyalty program.\u201d<\/p>\n

\u201cOh yeah,\u201d Sally replied, \u201cthat\u2019s a great idea. How would that look?\u201d<\/p>\n

\u201cI have ideas,\u201d said Sam. Using a drawing program on a tablet PC, he started to draw different zones that would be part of the interface. \u201cHere at the top we would have a simple banner that says \u2018Petrie\u2019s\u2019 and the name of the program.\u201d<\/p>\n

\u201cIt\u2019s not really going to be called \u2018No Customer Escapes,\u2019 is it?\u201d asked Sally.<\/p>\n

\n

PE FIGURE 8-1\u00a0<\/strong><\/span>Preliminary design for the customer account area.<\/strong><\/h2>\n

\"\"<\/div>\n

\u201cNo, that\u2019s an internal name,\u201d replied Jim, \u201cbut I don\u2019t know what the real name will be yet.\u201d<\/p>\n

\u201cOK, so the real name of the program will go in the banner, after \u2018Petrie\u2019s.\u2019Then on the left side, we\u2019ll have a sidebar that has overview information about the customer account, things like name and points balance,\u201d said Sam, drawing in a sidebar on the left of the screen.<\/p>\n

\u201cThere will also be links to more detailed information about the account, so the customer can see more details on past transactions and on his or her profile.\u201d<\/p>\n

\u201cSo the rest of the screen is open. That would be a perfect place for marketing information,\u201d suggested Sally. \u201cWould we want just one big window for marketing? Maybe we could divide it up into additional windows, so we could use one to focus on general promotions and one to advertise \u2018member only\u2019 promotions?\u201d<\/p>\n

\u201cYeah, we can do that,\u201d said Sam.<\/p>\n

Just then Jim\u2019s phone beeped. Jim looked at it. Uhoh, it was an urgent message from his boss, the director of IT. \u201cSorry, I need to take care of this immediately,\u201d he told the group. \u201cCan you guys work on this some more and then send me some of the screen designs you come up with?\u201d<\/p>\n

Later that afternoon, after the crisis was over, Jim sat back down at his desk for the first time in what seemed like a very long time. He glanced over his e-mail and noticed there was a message from Sam. Attached was a preliminary design for the customer account area. Jim opened it and looked it over (PE Figure 8-1<\/a>). Hmmm, not bad, he thought. This is a good place for us to start.<\/p>\n

Case Questions<\/span><\/p>\n