{"id":53199,"date":"2022-04-17T01:33:18","date_gmt":"2022-04-17T01:33:18","guid":{"rendered":"https:\/\/assignmenttutors.net\/blog\/bz440-2-1-quality-control-online-exam-5_05\/"},"modified":"2022-04-17T01:33:18","modified_gmt":"2022-04-17T01:33:18","slug":"bz440-2-1-quality-control-online-exam-5_05","status":"publish","type":"post","link":"https:\/\/assignmenttutors.net\/blog\/bz440-2-1-quality-control-online-exam-5_05\/","title":{"rendered":"Bz440.2.1 quality control online exam 5_05"},"content":{"rendered":"
\n

Online Exam 5_05
Part 1 of 2 –
Question 1 of 40
Which of the following is an element of management\u2019s role in empowerment?<\/p>\n

A. Commitment <\/p>\n

B. Establishing quality circles <\/p>\n

C. Establishing customer feedback mechanisms <\/p>\n

D. Being impatient to earn employee buy-in<\/p>\n

Question 2 of 40
This step in the Change Facilitation Model is accomplished by conducting face-to-face meetings with employees who are going to have to carry out the practical, day-to-day implementation of the change initiative.<\/p>\n

A. Develop a compelling change picture. <\/p>\n

B. Design the change implementation plan. <\/p>\n

C. Communicate the change picture to all stakeholders. <\/p>\n

D. Conduct a roadblock analysis.<\/p>\n

Question 3 of 40
Employee empowerment is:<\/p>\n

A. employee involvement in decision making. <\/p>\n

B. employee input that is heard, seriously considered, and followed up on whether it is accepted or not. <\/p>\n

C. power of the employee to make suggestions that will be reviewed by management. <\/p>\n

D. power of the employee to make a decision without management involvement.
Feedback: Pages 113-114<\/p>\n

Question 4 of 40
__________ suggests that anything that can go wrong will go wrong.<\/p>\n

A. The Juran Trilogy <\/p>\n

B. Maslow\u2019s Hierarchy <\/p>\n

C. Murphy\u2019s Law <\/p>\n

D. Truman on leadership
Question 5 of 40
The __________ is made compelling by writing it from the perspective of the stakeholders it will be communicated to.<\/p>\n

A. process plan <\/p>\n

B. mission statement <\/p>\n

C. corporate vision <\/p>\n

D. change picture
Question 6 of 40
The rationale for __________ is that it represents the best way to bring the creativity and initiative of the best employees to bear on improving the company’s competitiveness.<\/p>\n

A. a quality organization <\/p>\n

B. empowerment <\/p>\n

C. reengineering <\/p>\n

D. workforce readiness<\/p>\n

Question 7 of 40
Which of the following is the most appropriate leadership style in a total quality setting?<\/p>\n

A. Autocratic <\/p>\n

B. Democratic <\/p>\n

C. Participative <\/p>\n

D. Goal-orientated
Question 8 of 40
Which of the following strategies will help organizations move beyond empowerment to enlistment?<\/p>\n

A. Set up a reward system. <\/p>\n

B. Make it clear to all employees that their ownership is not just wanted and needed but that it is expected. <\/p>\n

C. Make it clear to implement suggestions. <\/p>\n

D. Empower employees for suggestions that are implemented.
Question 9 of 40
Trust-building strategies include all of the following EXCEPT:<\/p>\n

A. being consistent. <\/p>\n

B. providing employee enrichment. <\/p>\n

C. pitching in and helping. <\/p>\n

D. taking the blame but sharing the credit.
Question 10 of 40
Employee empowerment is:<\/p>\n

A. employee involvement in decision making. <\/p>\n

B. power of the employee to make suggestions that will be reviewed by management. <\/p>\n

C. employee input that is heard, seriously considered, and followed up on whether it is accepted or not. <\/p>\n

D. power of the employee to make a decision without management involvement.
Question 11 of 40
__________ arrays the basic human needs on five successive levels.<\/p>\n

A. The Deming Cycle <\/p>\n

B. Juran\u2019s Leadership Model <\/p>\n

C. The Delta Model <\/p>\n

D. Maslow\u2019s Hierarchy of Needs
Feedback: Pages 128-129<\/p>\n

Question 12 of 40
The key to motivating people lies in the ability to relate their personal needs to the organization\u2019s:<\/p>\n

A. mission. <\/p>\n

B. vision. <\/p>\n

C. initiatives. <\/p>\n

D. goals.<\/p>\n

Question 13 of 40
A workforce that is ready for empowerment:<\/p>\n

A. is accustomed to critical thinking. <\/p>\n

B. understands the decision making process. <\/p>\n

C. knows where it fits into the big picture. <\/p>\n

D. All of the above
Question 14 of 40
Which of the following characteristics is not necessarily needed to be a good leader?<\/p>\n

A. Good communication skills <\/p>\n

B. Positive role model <\/p>\n

C. A charismatic personality <\/p>\n

D. Persuasiveness
Question 15 of 40
__________ leadership is also known as consultative leadership.<\/p>\n

A. Democratic <\/p>\n

B. Participative <\/p>\n

C. Situational <\/p>\n

D. Autocratic
Question 16 of 40
Prompt __________ suggestions for improvement is essential to the success of empowerment.<\/p>\n

A. review of <\/p>\n

B. implementation of <\/p>\n

C. feedback on <\/p>\n

D. demonstration of<\/p>\n

Question 17 of 40
__________ is the phenomenon that exists when people in a group focus more on reaching a decision than on making a good decision.<\/p>\n

A. Consensus <\/p>\n

B. Brainstorming <\/p>\n

C. Groupthink <\/p>\n

D. Walking and talking
Question 18 of 40
A workforce that is ready for empowerment is accustomed to:<\/p>\n

A. decision making. <\/p>\n

B. critical thinking. <\/p>\n

C. management support. <\/p>\n

D. attending meetings.
Question 19 of 40
The word that best describes management\u2019s role in employee empowerment is:<\/p>\n

A. facilitation. <\/p>\n

B. leadership. <\/p>\n

C. commitment. <\/p>\n

D. All of the above
Question 20 of 40
The primary inhibitor of empowerment is:<\/p>\n

A. the Wohcao Syndrome. <\/p>\n

B. human nature’s resistance to change. <\/p>\n

C. resistance from employees and unions. <\/p>\n

D. resistance from management.<\/p>\n

Part 2 of 2 –
Question 21 of 40
__________ communication is communication among groups.<\/p>\n

A. One-on-one level <\/p>\n

B. Team-level <\/p>\n

C. Company-level <\/p>\n

D. Community-led<\/p>\n

Question 22 of 40
Controlling internal politics begins with the organization\u2019s:<\/p>\n

A. mission. <\/p>\n

B. vision. <\/p>\n

C. strategic plan. <\/p>\n

D. human resources.
Question 23 of 40
Robert Luke offers four guidelines for enhancing the effectiveness of corrective feedback. They are:<\/p>\n

A. be positive, be prepared, be realistic, and don\u2019t be completely negative. <\/p>\n

B. be positive, be prepared, be realistic, be accurate. <\/p>\n

C. be direct, be prepared, be realistic, be accurate. <\/p>\n

D. don\u2019t be completely negative, be positive, be brief, and be understanding.
Question 24 of 40
The oldest and most used method of teaching is the __________ method.<\/p>\n

A. demonstration <\/p>\n

B. conference <\/p>\n

C. lecture\/discussion <\/p>\n

D. simulation<\/p>\n

Question 25 of 40
__________ is the physiological decoding of sound waves.<\/p>\n

A. Hearing <\/p>\n

B. Listening <\/p>\n

C. Interference <\/p>\n

D. Communication
Feedback: Page 170<\/p>\n

Question 26 of 40
Bringing together people who have a common cause or goal is a strategy of internal politicians known as:<\/p>\n

A. electioneering. <\/p>\n

B. lobbying. <\/p>\n

C. rumor mongering. <\/p>\n

D. coalition building.<\/p>\n

Question 27 of 40
A group of people become a team when:<\/p>\n

A. members adhere to team ground rules. <\/p>\n

B. fair distribution of responsibility and authority exists. <\/p>\n

C. people adapt to change. <\/p>\n

D. All of the above
Question 28 of 40
Effective leadership by definition requires effective:<\/p>\n

A. teamwork. <\/p>\n

B. management. <\/p>\n

C. communication. <\/p>\n

D. facilitation.<\/p>\n

Question 29 of 40
Team-building activities should be planned around:<\/p>\n

A. the implementation of total quality. <\/p>\n

B. the results of the needs assessment. <\/p>\n

C. team goals. <\/p>\n

D. composite data.<\/p>\n

Question 30 of 40
Which of the following character traits promote successful teamwork?<\/p>\n

A. Honesty <\/p>\n

B. Controlling <\/p>\n

C. Impatience <\/p>\n

D. Need to be in-charge (bossy)
Question 31 of 40
Topics that are widely addressed in ethics training programs are:<\/p>\n

A. drug and alcohol abuse. <\/p>\n

B. employee theft and sexual harassment. <\/p>\n

C. inaccuracy of books and records. <\/p>\n

D. All of the above
Question 32 of 40
What percentage of what is read is remembered and retained?<\/p>\n

A. 10 percent <\/p>\n

B. 20 percent <\/p>\n

C. 30 percent <\/p>\n

D. 50 percent
Question 33 of 40
A fundamental premise of leadership is:<\/p>\n

A. reward\/recognition. <\/p>\n

B. setting a positive example. <\/p>\n

C. controlling workplace conflict. <\/p>\n

D. using collaboration as a guiding principle.<\/p>\n

Question 34 of 40
A strategy used by internal politics that involves the sharing and\/or selective withholding of information is:<\/p>\n

A. coalition building. <\/p>\n

B. lobbying. <\/p>\n

C. electioneering. <\/p>\n

D. spreading of rumors and gossip.
Question 35 of 40
Which of the following is NOT a common inhibitor of communication?<\/p>\n

A. Lack of trust <\/p>\n

B. Lack of concentration <\/p>\n

C. Interference <\/p>\n

D. Inaccurate assumptions
Question 36 of 40
Verbal communication is least effective when:<\/p>\n

A. reprimanding an employee for poor performance. <\/p>\n

B. promoting a safety campaign. <\/p>\n

C. commending an employee for doing a good job. <\/p>\n

D. attempting to resolve conflict between or among employees.
Question 37 of 40
Which of the following situations indicates that conflict should be stimulated?<\/p>\n

A. Employees always agree and tell managers what they want to hear. <\/p>\n

B. Employees willingly admit their mistakes. <\/p>\n

C. The turnover rate is unusually high.
Question 38 of 40
Which of the following is a strategy of e-learning?<\/p>\n

A. E-learning must have a statement of purpose. <\/p>\n

B. E-learning works best when there are learning coaches and mentors provided. <\/p>\n

C. E-learning requires close supervision and feedback. <\/p>\n

D. Build in quality to enhance the e-learning experience.
Question 39 of 40
The effective team-building process includes all but which one of the following?<\/p>\n

A. Plan. <\/p>\n

B. Design. <\/p>\n

C. Assess. <\/p>\n

D. Execute.
Question 40 of 40
A strategy used by internal politics that involves the sharing and\/or selective withholding of information is:<\/p>\n

A. coalition building. <\/p>\n

B. lobbying. <\/p>\n

C. electioneering. <\/p>\n

D. the power play.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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