{"id":53121,"date":"2022-04-16T20:33:47","date_gmt":"2022-04-16T20:33:47","guid":{"rendered":"https:\/\/assignmenttutors.net\/blog\/true-or-false-questions-ch-7\/"},"modified":"2022-04-16T20:33:47","modified_gmt":"2022-04-16T20:33:47","slug":"true-or-false-questions-ch-7","status":"publish","type":"post","link":"https:\/\/assignmenttutors.net\/blog\/true-or-false-questions-ch-7\/","title":{"rendered":"True or false questions ch 7"},"content":{"rendered":"
\n

True or False Questions ch 7<\/p>\n

1. It is important to repeat bad news several times to make sure the reader understands it.<\/p>\n

2. By presenting a mixed message, phrases like \u201cI am sorry that we have chosen not to\u201d can confuse the reader.<\/p>\n

3. The subject line in a bad news message should always be positive.<\/p>\n

4. A direct bad news message would be appropriate for minor delays.<\/p>\n

5. A direct bad news message should close with a goodwill statement that refers to the bad news.<\/p>\n

6. An indirect bad news message should end with a pleasant goodwill message.<\/p>\n

7. Internal messages on routine matters may not require buffers.<\/p>\n

8. An apology is always a good way to start an indirect bad news letter.<\/p>\n

9. An apology or statement of understanding is a type of bad news buffer.<\/p>\n

10. Company policy is a convincing part of an explanation.<\/p>\n

11. Including your personal reaction in an explanation of your employer\u2019s refusal to comply with the reader\u2019s request is a good way to maintain a connection with the reader.<\/p>\n

12. Implied refusals may backfire if readers don\u2019t grasp the negative information.<\/p>\n

13. Putting the bad news at the end of a long sentence is a good idea.<\/p>\n

14. Apologies cannot expose organizations to legal liabilities.<\/p>\n

15. Repeating the bad news in the closing will solidify your position.<\/p>\n

16. In the closing, you should not apologize for refusing a request.<\/p>\n

17. The indirect strategy should be used when declining a request to write a letter of recommendation.<\/p>\n

18. An apology in a claim refusal can weaken your position.<\/p>\n

19. Whether to present bad news to employees directly or indirectly is a matter of corporate culture.<\/p>\n

20. A personal letter is a must for job applicants selected for interview but not hired.<\/p>\n

21. The indirect structure is a good choice for delivering bad news to job applicants.<\/p>\n

22. When declining an invitation, it is acceptable to send brief regrets for large-scale events where your absence is unlikely to be felt.<\/p>\n

23. The indirect structure is a good choice for giving a customer bad news about his or her order.<\/p>\n

24. When using the indirect strategy, it is preferable to combine the bad news with a reasonable explanation or good news alternative.<\/p>\n

25. An apology can serve the function of restoring dignity and a sense of justice.<\/p>\n

26. It is important to apologize for any serious trouble or inconvenience for which you or your company is responsible.<\/p>\n

27. Constantly using writer-centred remarks is effective because the remarks distract the reader from his or her own problems.<\/p>\n

28. Always begin a refusal letter with a big ego-booster for the reader.<\/p>\n

29. Offering good wishes to the reader is more important when declining job applications and invitations.<\/p>\n

30. Even when the matter mentioned in the negative message isn\u2019t open for debate or discussion, the writer should always sign off with an offer to discuss the matter further<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

True or False Questions ch 7 1. It is important to repeat bad news several times to make sure the reader understands it. 2. By presenting a mixed message, phrases like \u201cI am sorry that we have chosen not to\u201d can confuse the reader. 3. The subject line in a bad news message should always […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"class_list":["post-53121","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/assignmenttutors.net\/blog\/wp-json\/wp\/v2\/posts\/53121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/assignmenttutors.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/assignmenttutors.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/assignmenttutors.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/assignmenttutors.net\/blog\/wp-json\/wp\/v2\/comments?post=53121"}],"version-history":[{"count":0,"href":"https:\/\/assignmenttutors.net\/blog\/wp-json\/wp\/v2\/posts\/53121\/revisions"}],"wp:attachment":[{"href":"https:\/\/assignmenttutors.net\/blog\/wp-json\/wp\/v2\/media?parent=53121"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/assignmenttutors.net\/blog\/wp-json\/wp\/v2\/categories?post=53121"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/assignmenttutors.net\/blog\/wp-json\/wp\/v2\/tags?post=53121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}