{"id":47369,"date":"2022-03-31T14:11:25","date_gmt":"2022-03-31T14:11:25","guid":{"rendered":"https:\/\/assignmenttutors.net\/blog\/performance-management-case-study\/"},"modified":"2022-03-31T14:11:25","modified_gmt":"2022-03-31T14:11:25","slug":"performance-management-case-study","status":"publish","type":"post","link":"https:\/\/assignmenttutors.net\/blog\/performance-management-case-study\/","title":{"rendered":"Performance management – case study"},"content":{"rendered":"
\n

\u00a0\u00a0Performance Management – Case Study\u00a0<\/strong><\/p>\n

Review Chapter 2 and then read the scenario below.<\/p>\n

Scenario<\/strong><\/p>\n

Suzan has worked for Organization ABC for one year. During her 30-day review, Suzan received amazing scores from her supervisor. During her 60-day review, Suzan\u2019s performance was deemed as acceptable, but her ability to communicate with her colleagues was lacking. During Suzan\u2019s 90-day review, Suzan\u2019s supervisor, at the time, expressed that her performance needed serious improvements. Unfortunately, Suzan\u2019s supervisor noted the following:<\/p>\n

    \n
  1. Suzan \u00a0\u00a0\u00a0\u00a0\u00a0did not provide her colleagues with messages from customers and vendors.<\/li>\n
  2. Suzan\u2019s \u00a0\u00a0\u00a0\u00a0\u00a0phone skills were ineffective, especially when interacting with customers.<\/li>\n
  3. Suzan\u2019s \u00a0\u00a0\u00a0\u00a0\u00a0temper was a concern and she often raised her voice when she became \u00a0\u00a0\u00a0\u00a0\u00a0frustrated.<\/li>\n<\/ol>\n

    You have been hired to replace Suzan\u2019s previous supervisor. Between Suzan\u2019s 90-day review and presently (her annual review), you have noticed that Suzan\u2019s performance still is a problem. Before her departure from the organization, Suzan\u2019s past supervisor stated, \u201cSuzan is nice; however, she is a horrible communicator. I cannot work with her, as she is such a challenge to deal with\u2026 Good luck, as Suzan is one of the worst employees of Organization ABC.\u201d<\/p>\n

    During your first week in your new role as supervisor, you met with Suzan to understand more about her performance. She stated, \u201cI am a hard worker; however, I only was told what I was doing wrong. I am willing to learn. Can you help me become the best employee for Organization ABC? I want to succeed in this role.\u201d<\/p>\n

    As a supervisor, you know that you have various responsibilities. One of your responsibilities is to address performance deficiencies. Although Suzan was provided with a job description, which included detailed information about the critical nature of communication in her role, she needs additional support.<\/p>\n

    Examine pages 79 and 80 in your textbook. Then, create a plan, specific to Suzan\u2019s needs, detailing how you will utilize the following to ensure improved performance:<\/p>\n

      \n
    1. Observation \u00a0\u00a0\u00a0\u00a0\u00a0and documentation<\/li>\n
    2. Updates<\/li>\n
    3. Feedback<\/li>\n
    4. Resources<\/li>\n
    5. Reinforcement<\/li>\n<\/ol>\n

      For example, when thinking about observation and documentation, what might you do to keep track of Suzan\u2019s performance? Why? When thinking about updates, how will you keep Suzan updated? Explain and justify your rationale for each of the five components and why you made the recommendations that you provided.<\/p>\n

      Your well-written paper should meet the following requirements:<\/p>\n

        \n
      • 6 \u00a0\u00a0\u00a0\u00a0\u00a0pages in length, which does not include the title and reference pages.<\/li>\n
      • APA \u00a0\u00a0\u00a0\u00a0\u00a0style guidelines.<\/li>\n
      • Support \u00a0\u00a0\u00a0\u00a0\u00a0your submission with course material concepts, principles and theories \u00a0\u00a0\u00a0\u00a0\u00a0from the textbook and at least two scholarly, peer-reviewed \u00a0\u00a0\u00a0\u00a0\u00a0journal articles.\u00a0<\/li>\n
      • Turnitin \u00a0\u00a0\u00a0\u00a0\u00a0originality Report<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        \u00a0\u00a0Performance Management – Case Study\u00a0 Review Chapter 2 and then read the scenario below. Scenario Suzan has worked for Organization ABC for one year. During her 30-day review, Suzan received amazing scores from her supervisor. During her 60-day review, Suzan\u2019s performance was deemed as acceptable, but her ability to communicate with her colleagues was lacking. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"class_list":["post-47369","post","type-post","status-publish","format-standard","hentry","category-education"],"_links":{"self":[{"href":"https:\/\/assignmenttutors.net\/blog\/wp-json\/wp\/v2\/posts\/47369","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/assignmenttutors.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/assignmenttutors.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/assignmenttutors.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/assignmenttutors.net\/blog\/wp-json\/wp\/v2\/comments?post=47369"}],"version-history":[{"count":0,"href":"https:\/\/assignmenttutors.net\/blog\/wp-json\/wp\/v2\/posts\/47369\/revisions"}],"wp:attachment":[{"href":"https:\/\/assignmenttutors.net\/blog\/wp-json\/wp\/v2\/media?parent=47369"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/assignmenttutors.net\/blog\/wp-json\/wp\/v2\/categories?post=47369"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/assignmenttutors.net\/blog\/wp-json\/wp\/v2\/tags?post=47369"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}